Shipping policy
At Émeri, we are committed to providing a reliable and transparent shopping experience. Each product is crafted and shipped with the highest standards of quality and care.
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1. Processing and Production
Émeri products are made to order to ensure optimal quality and finish. Production times may vary depending on the type of item:
Standard production: 2–3 business days
Special or customized products: 4–5 business days
Once production is complete, your order will be prepared for shipment.
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2. Shipping Times
Estimated delivery times depend on the product and the final destination:
Most products: 7 days to destination
Special deliveries for certain products: Up to 14 days
These timeframes are estimates and may be affected by external logistical factors beyond our control.
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3. Shipping Costs
For most Émeri garments, shipping is free for the customer. If shipping is not included in the price of certain products, these are likely to be valuable, exclusive, or limited items.
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4. Order Tracking
All shipments include a tracking number, which will be provided to the customer once the order has been dispatched.
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5. Shipping Information
Customers are responsible for providing complete and accurate delivery information. Any costs incurred due to incorrect information that prevents delivery will be the customer’s responsibility.
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6. International Shipping
In some countries, taxes, duties, or other customs fees may apply, which are not included in the shipping cost. These charges are the sole responsibility of the customer.
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7. Delivery Issues
Damaged products: If you receive a damaged product, contact our support team within 48 hours at:
emeri.style@gmail.com
Delayed delivery: If your order has not arrived around the estimated delivery date, please contact our support team.
IMPORTANT: Some products may take a couple of extra days to arrive. Please avoid contacting support unless necessary. If the product has not been delivered 5 days after the estimated date, customers have 48 hours to reach out to our support team. Émeri will evaluate the case and provide the appropriate solution.
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Émeri thanks you for your trust in our brand. Our goal is to ensure that every shipment reflects the excellence and quality that define us.